POLICIES
HIPAA & Privacy Policies
If you would like to read about our HIPAA compliance and privacy policies please click this link – HIPAA & Privacy Policies
Appointments
We advise guests arrive 5 minutes before your scheduled appointment time to allow for registration/check-in and preparation for your treatment. We require a $50 deposit (sometimes up to 100% deposit) for all appointments that are made without vouchers or packages with the clinic. We do not accept walk-ins and do not take anyone early…Please do not come super early hoping to be “squeezed’ in as we have limited seating and busy schedules.
Late Arrivals
Arrival after 15 minutes, may affect the allotted time of the service. Your service type may be changed to avoid delays for other guests. We will make every effort to accommodate guests for their full appointment time but this may not always be possible. For all customers we understand many unexpected situations can occur such as delays due to traffic, finding a parking spot…etc. So please plan accordingly. Anything later than 20 minutes is subject to cancelling and a cancellation fee of $50 and rescheduling will be needed.
Children / Guests
You cannot bring children with you to your appointment unless you have another adult to accompany you to watch your child in the waiting area. Children under the age of 18 in our waiting area need to be able to be unsupervised while you receive your treatment. . Those at an age that cannot be unsupervised then childcare is needed. No children are allowed in the treatment rooms under any circumstances. For child safety and liability reasons you need to adhere to these guidelines. You may only be accompanied by one guest and they must wait in the waiting area. Nobody aside from our staff is allowed in the treatment room during your procedure. If you are disabled and require any assistance please let us know at the time of booking.
Late Cancellation / No-Shows
Guests are responsible for lateness and no-shows. If you are a no-show to your scheduled appointment you will be charged a minimum of $50 and up to the cost of your treatment. It will be redeemed for that session and you will not receive a refund. If paying with a gift card or other online purchase this will be redeemed to cover the cost of the no show. Any no shows related to service packages are subject to the forfeit of that scheduled treatment. Guests who cancel or reschedule reservations before 24 hours of their appointment are not subject to the fee.
A credit card will be required to hold all appointments. * Certain services have an extended cancellation policy due to time requirements and cost. Ultherapy treatments have a 72 hour cancellation policy and $200 cancellation fee.
Cell Phones
To maintain the tranquility of our med spa please select the vibrate option on your cell phone.
Payments & Gratuity
The medical spa accepts Cash (We do not carry change.), MasterCard, Visa, American Express, and Discover as payment
Special Conditions
Please notify our receptionist before reserving your treatments if you have high blood pressure, special physical concerns, diabetes, are pregnant, or have any allergies to lidocaine.
Prices Subject to Change
We are constantly updating and expanding our services and strive to keep our website and menu prices updated. Please be advised that prices and services are subject to change.
Service Refunds
We will be happy to fully refund you on most service packages from the clinic within 30 days of your purchase. After 30 days we are unable to give any refunds, however you may transfer your service package to any family member or friend at your request. All purchased packages have no expiration date and can be used at any time. If you have started using your package and request a refund due to unforeseen circumstances, you will only receive a refund based on the original service price.
Product Refunds
The Company agrees to refund only 100% back to the client upon compliance with the following regulations: (1) An original receipt must be Submitted along with returned products; (2) The product must be returned in person within 10 business days of purchasing; (3) Refund will be given in the form the purchase was made; (4) Product/s must be in original packaging, and not have significant visual damages or usage; (5) All or any products sold at a sale or discounted price are marked as final sale.